Privacy Policy

Our Commitment to Your Privacy

At Micronuclei, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy describes how we collect, use, store, and protect information about you when you use our website, participate in our programs, or interact with our services.

We believe in transparency and want you to understand exactly what information we collect and how we use it. By using our services, you agree to the collection and use of information in accordance with this policy.

We are committed to compliance with New Zealand's Privacy Act 2020 and all applicable privacy laws and regulations.

Information We Collect

Personal Information You Provide

Contact and Registration Information

• Full name and preferred name
• Email address for communication
• Phone number (optional)
• Program preferences and interests
• Special requirements or accessibility needs

Program Participation Data

• Course enrollment and attendance records
• Progress tracking and practice logs
• Feedback and evaluation responses
• Personal goals and wellness objectives
• Meditation experience level and background

Communication Records

• Messages sent through our contact forms
• Email correspondence and inquiries
• Customer service interactions
• Newsletter subscription preferences
• Event registration and RSVP information

Automatically Collected Information

Website Usage Data

• IP address and general location information
• Browser type, version, and settings
• Device information and operating system
• Pages visited and time spent on our website
• Referring websites and traffic sources
• Click patterns and navigation behavior

Technical Information

• Cookies and similar tracking technologies
• Session data and user preferences
• Error logs and technical diagnostics
• Performance metrics and loading times

Legal Basis for Data Processing

We process your personal information based on the following legal grounds:

Consent: When you explicitly agree to receive marketing communications or participate in optional programs
Contract Performance: To provide the mindfulness services you have enrolled in
Legitimate Interests: For website analytics, service improvement, and security purposes
Legal Obligation: When required by New Zealand law or regulations

How We Use Your Information

Service Delivery

• Providing mindfulness courses and programs
• Tracking your progress and participation
• Personalizing your learning experience
• Issuing certificates and completion records
• Facilitating group interactions and discussions

Communication

• Responding to your inquiries and requests
• Sending program updates and notifications
• Providing customer support and assistance
• Sharing relevant educational content
• Informing you about upcoming programs

Website Improvement

• Analyzing website usage and performance
• Improving user experience and navigation
• Developing new features and content
• Troubleshooting technical issues
• Ensuring website security and functionality

Marketing & Analytics

• Sending newsletters and promotional content
• Understanding user preferences and behavior
• Measuring marketing campaign effectiveness
• Creating anonymized reports and insights
• Improving our program offerings

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers are contractually obligated to keep your information confidential and secure.

Legal Requirements

We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections.

Data Protection and Security

Security Measures

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

Encryption

SSL/TLS encryption for all data transmission

Access Controls

Restricted access to personal information

Regular Audits

Ongoing security assessments and updates

Data Backup

Secure backup and recovery procedures

Staff Training

Regular privacy and security training

Incident Response

Established procedures for security breaches

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

Program Records: Maintained for 7 years after program completion for certification purposes
Marketing Data: Kept until you unsubscribe or request deletion
Website Analytics: Anonymized after 26 months
Customer Service Records: Retained for 3 years for quality assurance
Financial Records: Kept for 7 years as required by New Zealand law

Breach Notification

In the unlikely event of a data breach that poses a risk to your privacy or security, we will notify you within 72 hours of becoming aware of the breach. We will also report the incident to the New Zealand Privacy Commissioner as required by law.

Your Privacy Rights

Under New Zealand privacy law, you have several important rights regarding your personal information. We are committed to helping you exercise these rights and will respond to your requests within 20 working days.

Right of Access

You can request a copy of all personal information we hold about you, including how it's being used and who it's shared with.

Right to Rectification

You can ask us to correct any inaccurate or incomplete personal information we have about you.

Right to Erasure

You can request that we delete your personal information, subject to certain legal requirements and retention obligations.

Right to Data Portability

You can request to receive your personal information in a structured, commonly used format for transfer to another service.

Right to Object

You can object to the processing of your personal information for marketing purposes or other legitimate interests.

Right to Restrict Processing

You can request that we limit how we use your personal information while we address any concerns you may have.

How to Exercise Your Rights

To exercise any of these rights, please contact us through our website contact form or reach out through the methods provided on our contact page. When making a request, please include:

• Your full name and the best way to contact you
• A clear description of the information you're seeking or the action you want us to take
• Proof of your identity to protect your personal information
• Any specific time period or type of information relevant to your request

Complaints and Disputes

If you believe we have not handled your personal information appropriately or have concerns about our privacy practices, you can lodge a complaint with us first. If you're not satisfied with our response, you have the right to complain to the New Zealand Privacy Commissioner at privacy.org.nz.