Terms of Service

Agreement to Terms

By accessing and using our website, enrolling in our programs, or engaging with our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.

These terms constitute a legally binding agreement between you and Micronuclei. We reserve the right to update these terms at any time, and your continued use of our services constitutes acceptance of any changes.

These terms are governed by New Zealand law and any disputes will be resolved in New Zealand courts.

Service Usage and Eligibility

Acceptable Use Policy

Permitted Uses

• Accessing and using our website for personal, non-commercial purposes
• Participating in our mindfulness programs and activities
• Engaging respectfully with other participants and instructors
• Using provided materials for your personal mindfulness practice
• Sharing your positive experiences with others (with appropriate attribution)

Program Participation Guidelines

• Arrive punctually and prepared for all scheduled sessions
• Maintain a respectful and supportive learning environment
• Practice confidentiality regarding other participants' personal sharing
• Follow instructor guidance and safety recommendations
• Complete required practice assignments and assessments
• Provide honest feedback to help improve our programs

Website and Technology Use

• Use our online platforms only for their intended purposes
• Respect intellectual property rights of all content
• Report any technical issues or security concerns promptly
• Keep your account information secure and confidential
• Use real and accurate information when registering

User Responsibilities and Obligations

Personal Responsibility

You acknowledge that participation in mindfulness and meditation practices is voluntary and that you are solely responsible for your physical, mental, and emotional well-being during and after our programs.

• Assess your own readiness and suitability for mindfulness practice
• Consult healthcare professionals if you have medical or psychological concerns
• Practice within your personal limits and comfort zone
• Take responsibility for your own learning and progress
• Communicate any concerns or difficulties to instructors promptly

Account Security

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

• Use strong, unique passwords for your account
• Do not share your login credentials with others
• Notify us immediately of any unauthorized use of your account
• Log out of your account when using shared or public computers
• Keep your contact information current and accurate

Age Restrictions and Requirements

Our services are designed for adults aged 18 years and older. Participants under 18 must have explicit parental or guardian consent and may require modified program approaches.

Adult Programs (18+): Full participation in all standard programs and activities
Youth Programs (16-17): Specialized programs with parental consent required
Corporate Programs: Participants must be authorized by their employing organization
Special Needs: Accommodations available with advance notice and consultation

Legal Obligations and Conduct

Prohibited Activities

Illegal or Harmful Behavior

• Any activity that violates New Zealand or international law
• Harassment, intimidation, or threatening behavior
• Discrimination based on protected characteristics
• Sharing or distributing illegal or harmful content
• Misuse of personal information of other participants

Intellectual Property Violations

• Unauthorized copying or distribution of our materials
• Recording or reproducing program content without permission
• Using our trademarks or branding without authorization
• Reverse engineering or attempting to copy our methods
• Selling or commercializing our proprietary content

Disruptive Conduct

• Disruptive behavior during sessions or events
• Inappropriate or offensive language or imagery
• Promotion of competing services or businesses
• Attempting to recruit participants for other purposes
• Violating the confidentiality of group discussions

Technical Misuse

• Attempting to gain unauthorized access to our systems
• Introducing viruses or malicious code
• Overloading our servers or networks
• Interfering with other users' access to services
• Circumventing security measures or access controls

Content Guidelines and Standards

User-Generated Content

Any content you create, share, or contribute during our programs must be respectful, appropriate, and supportive of the learning environment.

Encouraged Content

• Constructive feedback and suggestions
• Personal insights and reflections
• Supportive comments and encouragement
• Questions related to mindfulness practice
• Positive testimonials and experiences

Prohibited Content

• Political or controversial statements
• Commercial advertisements or promotions
• Personal attacks or negative criticism
• Medical advice or treatment recommendations
• Inappropriate personal information sharing

Service Limitations and Disclaimers

Disclaimer of Warranties

IMPORTANT: Our services are provided "as is" without warranties of any kind, either express or implied. While we strive to provide high-quality mindfulness education, we make no guarantees about specific outcomes or results.

Service Availability

We do not warrant that our services will be uninterrupted, error-free, or completely secure. Technical issues, maintenance, or unforeseen circumstances may temporarily affect service availability.

Educational Nature

Our programs are educational in nature and are not intended as medical or psychological treatment. We do not guarantee specific health outcomes or personal transformation results.

Individual Results

The effectiveness of mindfulness practice varies among individuals. Your results depend on many factors including personal commitment, practice consistency, and individual circumstances.

Limitation of Liability

Financial Liability

Our total liability to you for any claims arising from our services shall not exceed the amount you paid for the specific program or service in question. We are not liable for any indirect, incidental, or consequential damages.

Third-Party Content

We are not responsible for the accuracy, completeness, or reliability of any third-party content, links, or resources referenced in our materials or discussions.

Personal Injuries or Harm

While mindfulness practices are generally safe, you participate at your own risk. We recommend consulting healthcare professionals if you have any concerns about your suitability for these practices.

Service Modifications and Updates

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. This includes:

Program Content: Curriculum updates, new methodologies, or content improvements
Pricing Changes: Service fees, program costs, or promotional pricing adjustments
Technology Updates: Website improvements, platform changes, or system upgrades
Policy Revisions: Terms of service, privacy policy, or other operational policy updates
Service Availability: Geographic availability, program scheduling, or capacity limitations

Termination Conditions

Grounds for Termination

We may terminate or suspend your access to our services immediately if you:

• Violate any provision of these terms of service
• Engage in behavior that disrupts the learning environment
• Provide false or misleading information
• Misuse our intellectual property or violate confidentiality
• Fail to pay required fees or breach payment terms

Effect of Termination

Upon termination, your access to our services will cease immediately. Any fees paid for future services may be refunded at our discretion, based on the circumstances of termination and our refund policy.

Legal Information and Dispute Resolution

Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of New Zealand. Any legal disputes arising from these terms or your use of our services will be subject to the exclusive jurisdiction of New Zealand courts.

Applicable Laws: New Zealand Consumer Guarantees Act, Fair Trading Act, Privacy Act 2020

Jurisdiction: New Zealand courts have exclusive jurisdiction over disputes

Consumer Rights: These terms do not affect your statutory consumer rights under New Zealand law

Dispute Resolution Procedures

Step 1: Direct Communication

We encourage you to contact us directly first to discuss any concerns or disputes. Many issues can be resolved quickly through open communication and good faith discussion.

Step 2: Formal Complaint Process

If direct communication doesn't resolve the issue, you may submit a formal written complaint detailing your concerns and desired resolution. We will investigate and respond within 14 business days.

Step 3: Mediation

For unresolved disputes, we agree to participate in mediation through a mutually agreed-upon mediator before pursuing legal action. Mediation costs will be shared equally between parties.

Step 4: Legal Proceedings

If mediation fails, disputes may be resolved through New Zealand courts. Both parties agree to pursue resolution in good faith and to limit legal costs where possible.

Contact Information for Legal Matters

For legal inquiries, formal complaints, or dispute resolution matters, please contact us through our website's contact form and clearly indicate the legal nature of your inquiry. We will ensure your communication reaches the appropriate personnel for prompt attention.

Important Legal Notice:

If you are experiencing a mental health emergency or crisis, please contact your local emergency services immediately. Our programs are educational and are not intended as crisis intervention or emergency mental health services.

Terms Modification Policy

We may update these Terms of Service from time to time to reflect changes in our services, legal requirements, or business practices. When we make changes:

Notice Period: We will provide at least 30 days' notice of material changes
Notification Method: Updates will be posted on our website and sent to registered users
Effective Date: Changes become effective on the date specified in the updated terms
Continued Use: Your continued use of our services constitutes acceptance of the updated terms
Objection Rights: If you disagree with changes, you may terminate your relationship with us